SHIPPING - Free for orders $150+ flat fee options
New Zealand:
Orders $150NZD and over:
We offer free shipping for all non-rural NZ address on orders $150NZD and over.
Orders under $150NZD charges are:
NZ Urban Addresses: $5.99NZD
NZ Rural Delivery Addresses: $13NZD
We do not deliver to NZ PO Boxes.
click here to check if your address is urban or rural
All New Zealand orders are dispatched from Auckland. Once you have placed your order it should be to you within 1-3 days (Please add another 1-2 days on top of this for Rural Delivery). Once we have fulfilled your order you will be emailed tracking information.
Deliveries are made between 9am - 5pm, Monday - Friday.
We work hard to make sure your order gets on the courier and in your hands as quick as possible. If you are experiencing a delay with the arrival of your purchase, then please contact us so we can look into it. hello@onnybody.com
Australia:
For Metro Zones:
We deliver to all AU Metro Zone 1 post code addresses, excluding lockboxes and PO Boxes.
If you have a lockbox or PO Box, please contact us for assistance. help@onnybody.com
Orders $120AUD and over:
We offer free shipping to Zone 1 Metro addresses for orders $120AUD and over.
Metro Orders under $120NZD charges are: $13AUD
For Regional and Remote AU addresses: Shipping rates for regional and remote locations are calculated based on your delivery postcode and the total weight of your order. All prices are in AUD and include GST.
To check which zone applies to your postcode, refer to the zone guide below.
NSW Regional, VIC Regional, QLD Regional, ACT (Canberra)
0 – 2.5 kg $20.00
2.6 – 7 kg $30.00
7.1 – 10 kg $48.00
Over 10 kg $55.00
SA Regional, WA Regional (Mandurah, Bunbury, Margaret River and surrounding areas)
0 – 2.5 kg $25.00
2.6 – 7 kg $35.00
7.1 – 10 kg $50.00
Over 10 kg $55.00
Tasmania regional areas (postcodes 7109–7150)
0 – 2.5 kg $28.00
2.6 – 7 kg $40.00
7.1 – 10 kg $55.00
Over 10 kg $59.00
NSW Remote, VIC Remote
0 – 2.5 kg $30.00
2.6 – 7 kg $45.00
7.1 – 10 kg $60.00
Over 10 kg $60.00
SA Remote (Outback, Far North SA)
0 – 2.5 kg $35.00
2.6 – 7 kg $55.00
7.1 – 10 kg $65.00
Over 10 kg$70.00
QLD Remote, QLD Far Remote, WA Remote (Country South & North), TAS Remote
0 – 2.5 kg $38.00
2.6 – 7 kg $55.00
7.1 – 10 kg$70.00
Over 10 kg$74.00
NT (Near & Remote), WA Far Remote (Christmas Island & Cocos/Keeling Islands), NT Far Remote, Norfolk Island
0 – 2.5 kg $45.00
2.6 – 7 kg $80.00
7.1 – 10 kg $100.00
Over 10 kg $114.00
Notes
- Shipping rates are based on actual weight with a minimum chargeable weight of 0.5 kg, charged in 0.5 kg increments.
- Orders over 10 kg may require a custom freight quote. Please contact us before ordering if your order is likely to exceed 10 kg.
- Delivery timeframes to regional and remote areas are longer than metro estimates. Please allow additional time for delivery.
- If your postcode is not covered by the above zones, please contact us before placing your order.
All Australian orders are dispatched from Auckland and shipped via NZ & Australia Post. Once you have placed your order it should be to you within 3-10 days. Once we have fulfilled your order you will be emailed tracking information.
Rest of the World:
Apologies to the rest of the world, but we are prioritising serving our New Zealand and Australian customers and won’t be able to send ONNYBODY® products to you at the moment. Stay tuned as this will change in the future. Thanks for your understanding.
Please note: international orders, may be subject to import duties, taxes, and customs fees upon arrival, which are not included in our prices and are the responsibility of the recipient
RETURNS
Shopping online is amazing, but we know it has challenges (like not being able to touch, feel or smell items). So if you're not happy with your ONNYBODY® purchase, please get in touch. We offer FREE returns for accepted orders from NZ. Unfortunately, we do not offer free returns from AU, but will happily facilitate the process and refund upon acceptance.
Change-of-Mind Returns 7 days from delivery receipt. Items must be in original condition with majority of product retained and original packaging. You'll need your order number.
Faulty Products If your ONNYBODY® products are faulty or defective, we'll provide repair, replacement, or refund as required by NZ & AU consumer law.
Damages Inspect your order immediately. Contact us straight away if items are defective, damaged, or incorrect so we can fix it fast.
Return Process Contact hello@onnybody.com explaining why you need to return.
NZ: Once your case is logged, we'll send a prepaid return label. You can then drop it at any NZ Post site.
AU: We will notify you of the address to send to.
Items returned without prior approval won't be accepted. Refer below for information on how refunds are issued.
Refunds Issued for accepted faulty claims or approved change-of-mind returns. Funds will be issued once we receive your goods back and they have been sighted and checked. Allow time for your bank to process.
Exchanges Return your item first, then place a separate order for the replacement once your return is accepted.
Questions? hello@onnybody.com
